SKILLS  ¨   Excellent communication skills
              ¨   Over 15 years of experience providing customer service
              ¨   Good at locating, organizing, and archiving media physically and digitally
              ¨   Operation, troubleshooting, and repair of computers and peripherals
              ¨   Operation, troubleshooting, and repair of computer networks
              ¨   Artistic background, some website design
              ¨   Multitasking and making sound decisions in fast paced environments
              ¨   Familiar with all Microsoft Operating Systems
              ¨   Fast learner and adaptable


EXPERIENCE     Ampco Products                                     11/9/2010 – present
                              Calculate estimates based on floor plans
                              Network & PC troubleshooting
                              Provide office IT support
                              Work on a Linux machine, CUPS printing

                              The Experts · Computer Tech               10/4/2010 – 10/22/2010
                              Contracted to HP / Pfizer
                              Migration of multiple PCs to corporate image
                               Desk-side support
                              Software Installation

                               Worked on hardware, imaged drives, archived information
                               Troubleshot and repaired PCs and servers
                               Installed components & peripherals
                               Installed operating systems & software
                               Prepared hardware for site installation
  
                              Walker’s Supply Company · Buyer, Data Entry, Sales    2005 - 2009
                              Ordered merchandise, set pricing, data entry for my department
                              Responsible for department inventory management
                              Provided excellent service and care for customers
                              Increased sales and profit in my department annually

EDUCATION     ITT Technical Institute – Knoxville, TN   Current GPA:     4.0
                              Information Technology – Computer Network Systems
                              Graduation:   March 29, 2011
                              Recognized as an official ITT-Tech Math tutor
                              Highest Honors Awards every quarter attended
                              Perfect Attendance for 5 of 8 quarters attended